Data Privacy Consent

At MEDI LINX LABORATORY INC., we are committed to safeguarding the privacy and security of your personal and health-related information. This data privacy statement outlines how we collect, use, disclose, and protect your data to ensure compliance with applicable laws and regulations, including but not limited to Republic Act No. 10173, its Implementing Rules and Regulations, and the issuance/s set forth by the National Privacy Commission (NPC).

1. Information We Collect:

1.1 When you contact us for general inquiries: Name and email address

1.2 When you contact us for result inquiry: Name, Date of Birth and Date of Service Availed

1.3 When you apply through our website: Name, contact number, email address, position applied for, salary expectation, notice period required by current employer, skills, expectation, and resume.

1.4 When you access services provided in our website: Name, personal circumstances and contact information.  These are collected upon registration or when using:

Virtual Lab: https://medilinx.com.ph/register/

Home Service (Lab to Go): Booking – Medilinx Laboratory Inc. 

Corporate Page: https://medilinx.com.ph/corporate-dashboard/

1.5 Other Relevant Data: We may also collect information you provide voluntarily, such as those for feedback or surveys.

2. How We Use Your Information:

We will use your data solely for the following purposes:

2.1 When you contact us for inquiries or to provide feedback, we use your information for the purpose of resolving specific issues, investigating and understanding problems (systemic or otherwise) that may exist so that appropriate changes may be made, building, preserving, and improving patient trust, and building overall patient and client engagement.

We may also use your personal data in order to deliver the best possible patient experience on fact-based grounds and may analyze your opinions on the quality of our services for the purpose of, among others,  identifying areas or aspects of improvement and the implementation of specific actions to improve the quality and efficacy of our services and processes, all for the benefit of our patients and clients.

2.2 When you apply through our website, we use your information for the evaluation of your application for the open position.

2.3 When you access online results, we use your information for verification of your availed service to match with your result.

2.4 In all other instances that you provide us your personal data, it will be used in accordance with a declared purpose, including record keeping and documentation.

3. Disclosure of Your Information:
We will only disclose your data under the following circumstances:

3.1 Healthcare Providers:
Your information may be shared with authorized healthcare professionals involved in your treatment.

3.2 Business Associates:
We may share your data with trusted third-party partners that assist us in providing healthcare services, such as laboratories or medical billing companies.

3.3 Legal Obligations:
We may disclose your data when required by law, court order, or to comply with regulatory requirements.

3.4 Emergency Situations:
In a life-threatening situation, we may share your information with emergency responders to ensure your well-being.

4. Data Security Measures:
We employ rigorous physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, or alteration. Our security measures include encryption, access controls, firewalls, and regulatory security audits.

5. Log Data
When you visit our site, we collect information that your browser sends to us that is called Log Data. The data generated is used for analyzing web traffic and is not shared with any other party. This Log Data may include:

• • Your IP address
  • The search terms you used
  • The pages and internal links accessed on our site
  • The date and time you visited the site
  • The referring site or platform (if any) through which you clicked through to this site

6. Links
When you click on a third-party link, we have no control and assumes no responsibility for the content or privacy policies of any third-party site that are not operated by us.

7. Use of Cookies
We use cookies to help us provide you with a personalized service, and to help make our website, applications, and services better for you. Cookies are small text files which are transferred from our website, applications or services and stored on your device. However, you may manage your browser options should you wish not to automatically accept cookies from our website.

8. Your Rights:

5.1 Right to Access:
You have the right to access and review your personal and health data in our records.

5.2 Right to Correction:
You may request corrections to any inaccuracies in your information.

5.3 Right to Erasure:
In certain circumstances, you can request the deletion of your data.

5.4 Right to Restrict Processing:
You can request limitations on the processing of your data.

5.5 Right to Data Portability:
You can obtain a copy of your data in a machine-readable format.

5.6 Right t Object:
You can object to the processing of your data under certain conditions.

9. Data Retention.
We will retain your data for as long as required by law or as necessary for the provision of healthcare services. Once data is no longer needed, it will be securely disposed of or anonymized.

10. Changes to this Privacy Statement.
We may update this data privacy statement from time to time to reflect changes in our practices, policies, or regulations. Any substantial changes will be communicated to you through appropriate channels.

11. Contact Information.
Should you have any questions or concerns regarding your data privacy, or if you wish to exercise your rights, please contact our Data Protection Officer at compliance@medilinx.com.ph.